How we handle your photos

Heirloom is run by Nadir Tech LLC, a US company. This page says what happens to what you send us.

Your photos

• We use the photo you upload only to restore it, show you the preview and make the order you pay for.
• Photos are stored privately and deleted automatically 30 days after upload.
• We never use your photos in ads, never sell them, and never use them to train AI.
• The restore is made by an AI image model (Grok Imagine by xAI, run through fal) that receives the photo only to process it.
• To keep the preview to one free photo, a cookie remembers your last preview for 30 days, and we keep a scrambled form of your internet address for two days. Neither is used for anything else.

When you order

Payment is handled by Stripe; we never see your card number. We keep your email (to send the file) and, for a framed print, your shipping address (to send the frame).

If you give us your email for your preview, we send that email, with a link back to your photo, and at most one follow-up a few days later. Reply stop and we won't write again. We don't add you to a mailing list or share your address, and it is deleted with your photo after 30 days.

Ads and measurement

If you arrive from one of our ads, the Meta pixel records that you visited, made a free preview or ordered, so we can see which ads work. No photo, name or email is sent with it. Turn on Global Privacy Control or Do Not Track in your browser and the pixel does not load.

We also count visits and steps on this site (pages seen, previews made, checkouts started) with PostHog, to see where people get stuck. It records no photo, name or email, and it stays off under Global Privacy Control or Do Not Track too.

Deleting sooner

Email support@heirloomframe.com and we delete your photos the same day.